Terms and Conditions


Terms & Conditions

  1. All bookings will be confirmed by Reflexe prior to attending appointment.
  2. Any additional fees will be advised to you prior to undertaking any services.
  3. All fees for service are exclusive of GST. However GST may not be collected and will be outlined appropriately on invoice. Where GST is required, this will be outlined prior to your booking.
  4. It is at the responsibility of the real estate agent to advise its clients of appropriate appointment times.
  5. Properties outside the 100km radium of our office, may incur additional travel charges at up $50 per hour. This will be outlined to you prior to undertaking any services.
  6. All images will be supplied to the agent or property owner by email or Dropbox within 24-48 hours.
  7. Images will be supplied in low-res, until full payment itemised on the invoice has been made in which the high-res images will be released (unless paid for onsite at completion of photo shoot in which case high-res images will be available in 24-48 hours)
  8. If a property is unattended at arrival in which access is not possible, a cancellation fee will be charged at 50% of the total booking value.
  9. All packages come with a 100% satisfaction guarantee.
  10. Reflexe will accept card payments at the end of a photoshoot or invoice for services within 5 days of completion unless otherwise advised.
  11. Payment must be made in accordance to the terms set out on the invoice particulars.
  12. Reflexe retain ownership of all intellectual property and other rights in any materials or photographs produced or created by us during the provision of services. You (the paying customer) are granted an irrevocable, royalty free license to use those materials upon payment in all media throughout Australia & International for promotional purposes in regards to marketing and/or the sale of the property only. This license is not transferable.
  13. You agree to inspect all services and/ or products and notify us of any defects within 5 working days of the creation of the services and/ or products, failing which we will have no liability for any defects.
  14. 360 Virtual Tours include 3 months of online hosting. After 3 months from initial invoice a charge of $30 will apply per 3 months thereafter.
  15. You have read and agree to our copyright notice.